Home > Ordering Information

How do I place my order?

You may order securely through our website.

Or you may send us an email with your order information. Please include the following.

1) Code number associated with the toy.
2) The name of the toy.
3) How many of this toy are you requesting.
4) The price of the toy.
5) Your name and the address of where you would like your order shipped.
6) A phone number in case we need to contact you.

When your toys are ready to ship, you will receive a PayPal money request via the email you have provided. Once payment has cleared, the toys will be sent using the shipping method you have chosen.
If you are in a hurry, please call us at 503.750.7085 and leave a detailed message including your name, phone number and a time you can be reached. We will contact you and ship your order via choice of express deliver. Please note that you will be responsible for any/all shipping charges for the expedited service.
Our business hours are Monday through Friday 8am - 5pm. PST




Shipping Charges

$0 to $49.99 - $10.00
$50.00 to $99.99 - $12.00
$100.00 to $199.99 – $15.00
$200.00 and up - Free



International Orders

Actual order shipping charges will be determined and billed on the date of shipment. You will be notified of your shipping options at that time. All duty and tax fees are the responsibility of the buyer.


Return Policy

For the health and safety of your birds, we have a *no return* policy.

As parrot pals ourselves, we understand that it is sometimes difficult to choose the right toy for your bird. We pride ourselves in offering a detailed description of each of our toys. If you have any questions regarding a product, please don't hesitate to contact us before you place your order.